FIND YOUR EMS CAREER PATH
We take pride in the various career paths we offer our employees. The EMS industry is growing, and demand for qualified professionals in all areas of our business is on the rise. Providing career-advancement tracks is vital and enhances our value as an employer when we can train and promote from within our ranks. We also are committed to fostering the next generation of EMS leaders and offer highly specialized training for individuals interested in management roles.
Company: Maricopa Ambulance
Position: Director of Operations
Definition:
The Director of Operations is responsible for planning, directing, and coordinating the overall field operations of a business unit throughout a designated geographical area. Duties and responsibilities include formulating processes and best practices, managing daily operations and clinical compliance, and effectively and efficiently planning and executing the use of equipment, materials, and personnel to best meet the needs of customers, facilities, and the community in which it serves.
Minimum Requirements:
- Must meet all Arizona Paramedic requirements.
- Must meet all Arizona Paramedic Field Supervisor requirements.
- Must be currently certified as a paramedic in Arizona.
- Must have a clean Arizona driving record in accordance with company standards.
- Must be currently certified in CPR by the AHA or other appropriate organization.
- Must be currently certified in ACLS, PALS and/or other specialty certifications as required.
- Must be Currently licensed, certified, and registered by the appropriate state agencies.
- Must be willing and able to get on a truck.
- Must have the ability function as a leader evaluating, coaching, training, and directing field staff.
Physical Requirements:
- The ability to reach, push and pull.
- The ability to sit or stand for long periods of time.
- The ability to bend, stoop, squat and kneel for long periods of time.
- The ability to walk up and down stairs without difficulty.
- The ability to lift and maneuver 150 pounds without difficulty.
- The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
- The ability to walk a distance of one quarter of a mile without difficulty.
- The ability to complete all job duties during any and all hours of the day and night.
Reports To:
- Vice President of Operations
- Medical Director – Medical Control on all patient care, protocol and clinical quality activities.
Specific Duties:
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Works with the Business Leaders on developing strategic plan.
- Works with Business Leaders on developing and meeting annual budget.
- Responsible for overall profit and loss management of operations.
- Responsible for managing local vendor relations and accounts payable management.
- Responsible for monitoring staffing levels in all operations to maintain operational efficiency.
- Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
- Ensures that all field staff in all operations maintain appropriate certification and licensure for their position.
- Always ensures security and privacy of all company and patient information in accordance HIPPA and all other local, state, and federal regulations.
- Ensures that all operations are in full compliance with all local, state, and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
- Ensures that all operations are in full compliance with all company policies regarding clinical protocols and field documentation.
- Ensures that all operations are in full compliance with all local, state, and federal contracts, regulations, and ordinances.
- Displays a positive mental attitude toward the position held, the company, and its employees, clients, partners, or affiliates.
- Clearly, effectively, and professionally express him/herself verbally and in writing,
- Responds to all incidents involving serious personal injury, excessive damage to company equipment or excessive damage to private property involving company personnel or equipment.
- Monitor the use of services, vehicles, equipment, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
- Review and analyze facility activities and data to aid planning and risk management to improve service utilization and quality.
- Direct, supervise and evaluate work activities of all personnel assigned to the Operations Division.
- Facilitate communication between EMS staff, support staff, and members of management as appropriate.
- Establish and implement operations division policies, goals, objectives, and procedures.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Responsible for annual re-certification of all ambulances.
- Maintains and ensures compliance of Standard Operating Procedures for all company operations.
- Ensures completion of annual skills evaluation for all personnel as needed.
- Assists other division directors as needed.
- Develop and maintain computerized record management systems to store, process data, and produce reports, such as personnel activities and information.
- Coordinate activities as appropriate with other division leaders concerned with reference to pricing, sales, training, human resources, or distribution of services.
- Determine staffing requirements, and assist other division directors with interviewing, hiring, and training new employees as needed.
- Maintain awareness of advances in EMS diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Performs other duties as directed by management.
Position: Critical Care Transport Nurse
Status Type: Full Time
Location: Phoenix, Arizona
Company: Maricopa Ambulance
Bonus Available: $7,500.00 Sign on Bonus with 24-month full-time commitment
Shift Availability: Must be able to work nights
Definition:
Provides high quality nursing care including, but not limited to, assessment, triage, and treatment utilizing standards and guidelines established by the Medical Director, assesses the nature and extent of illness or injury to establish and prioritize the care needed for safe transport of the critical patient to the appropriate facility; is responsible for carrying out the mission and goals, assuring that safety remains the highest priority throughout the transport.
Minimum Requirements:
- Must possess a high degree of personal integrity and responsibility.
- Currently licensed, certified or registered by the appropriate state agencies.
- Graduate of an accredited School of Nursing.
- Minimum of three years’ critical care/emergency nursing experience.
- Current RN license(s) for states of practice.
- Current certifications in BLS/CPR, ACLS and PALS required.
- PHTLS and CICP is preferred but not required.
- Competence in advanced practice skills as defined by Medical Director.
- Skills as required to practice nursing as defined by the AZ Board of Nursing.
- Must have the ability to work effectively with minimal supervision, using good judgment.
- Must have the ability to work in a fast paced, hectic, high-pressure environment.
- Must have the ability to simultaneously manage multiple activities without error.
- Must have the ability to work efficiently and interact in a constructive and professional manner with other employees, public safety personnel and medical staff.
- Must have the ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public in such a manner as to reflect positively on the company.
- Must demonstrate a level of skill and ability consistent with the provision of quality customer care.
- Prefer previous or current certification as Emergency Medical Technician or Paramedic
Physical Requirements:
- The ability to reach, push and pull.
- The ability to use hands to perform medical procedures and assessments, reach with arms, and speak and hear.
- The ability to sit, stand, walk, climb, balance, stoop, kneel, crouch, crawl, and smell for several hours at a time.
- The ability to maintain adequate physical conditioning to be able to perform job duties.
- The ability to perform job duties at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, patients, and customers.
- The ability to frequently lift and/or move up to 80 pounds.
- The ability to perform job duties near moving mechanical parts when outside weather conditions may be hazardous.
- The ability to perform job duties while frequently being exposed to blood-borne pathogens or airborne particles, fumes and gases.
- The ability to maintain a weight for acceptable flight standards for safety and mission acceptance.
- The ability to complete all job duties during any and all hours of the morning, day, evening, and night.
Specific Duties:
- Provide effective, safe care to any patient transported.
- Provide nursing care from the initial contact until patient care is relinquished to the accepting medical facility.
- Attend required staff and educational meetings.
- Perform duties on the Critical Care Unit in disastrous or mass critical transports.
- Maintain certifications and licenses as mandated by the position.
- Complies with all Federal, State and Local Rules and Regulations
- Maintain positive communication effectively while interfacing with fellow employees, patients, referring hospitals, EMS representatives and the community at large.
- Uphold and adhere to all policies and procedures.
- Knowledgeable in use and routine maintenance of all equipment and supplies used by Maricopa Ambulance
- Responsible for reporting medical equipment failure and taking initial steps to insure repair of equipment as directed. Maintains adequate supplies on-board aircraft to deliver patient care.
- Performs advanced skills and procedures as approved by the Medical Director.
- Serves as a role model, educator, and clinical resource.
- Participates in continuing and outreach education programs.
- Participates in quality improvement activities as assigned.
- Undertakes and maintains projects as assigned.
- Maintain a clean and operational environment.
- Other duties as assigned.
- Communicate with RN and or MD from transferring facilities.
- Have sufficient knowledge of ambulance operations, standard ALS protocols in order to streamline patient care between Medic and RN on transports.
- Continuous MICU and Cardiac Arrest chart review.
- Maintain inventory and compliance logs for all RN level drugs and Narcotics.
- Responsible for stocking and re-filling all Registered Nurse (RN) level drug boxes/ bags and drug boxes/ bags after use.
- Performs other duties as directed by management.
Company: Maricopa Ambulance
Position: Medical Billing Specialist / Documentation Quality Assurance (DQA) Specialist
Shifts Available:
Responsible for verifying patient demographics and health insurance coverage while ensuring that all documentation necessary for the billing of ambulance transportation claims is obtained promptly from field staff for all billable events. Responsible for effectively communicating with Call Takers, Dispatchers, Dispatch Shift Supervisors, Drivers, EMT’s, Field Supervisors, Director of Operations and other management and support staff to obtain documentation necessary for billing and compliance.
• Must Possess High School Diploma or GED
• Must possess knowledge of medical documentation.
• Must possess knowledge of obtaining insurance coverage for patients.
• Must possess a high degree of personal integrity and responsibility.
• Must have the ability to simultaneously manage multiple activities with minimal errors.
• Must have the ability to work effectively with minimal supervision, using good judgment.
• Certified Ambulance Coder, Medical Office professional, dispatcher, or biller are all desirable
• DQA Supervisor or DQA Manager
• Thoroughly evaluates all documentation received from Operations personnel (example PCRs, PCSs), Dispatch personnel (example: CAD records, call types, priorities), and external customers (example: insurance and demographic information) and ensure any shortcomings or discrepancies are addressed prior to submitting documentation and information to the billing office.
• Audits PCRs to ensure compliance with local medical protocol and works in coordination with Operations Manager and Medical Director to provide educational feedback to field staff.
• Cross references all PCRs with CAD data to ensure that all ambulance runs have appropriate documentation completed and submitted.
• Assigns appropriate billing service levels according to CMS and Corporate Guidelines
• Ensures that all items listed on the DQA Key Data Point Review Sheet are reviewed, present and accurate prior to submission.
• Follows up on any records held in Hold Que’s to address any shortcomings or discrepancies.
• Generates reports as required to assist management team in ensuring quality of field documentation.
• Contacts healthcare facilities, public safety agencies and insurance companies to obtain additional information for completion of documentation for ambulance runs.
• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
• Always maintains security and privacy of all confidential and proprietary company information in accordance with companypolicy.
• Always maintains security and privacy of all company and patient information in accordance HIPPA and all other local, state, and federal regulations.
• Notifies DQA supervisor or any lapses in documentation resulting in less than full compliance with company and HIPPA standards
• Reports to assigned shifts properly groomed and according to the company dress code.
• Ensures that work area is ready for use at the beginning of each shift and after shift. This includes making sure that work area is clean and organized and that all company documents are appropriately filed and secured according to local, state, and federal law, company policy and HIPPA regulations.
• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• At all times sets an example of professionalism and places customer service, compliance, and safety above all else.
• Performs other duties as directed by management.
Apply now- Full Time - either Wed-Sat or Sun-Thursday (In Office only)
- Full Time - Mon-Fri (In Office Only)
Definition:
Responsible for verifying patient demographics and health insurance coverage while ensuring that all documentation necessary for the billing of ambulance transportation claims is obtained promptly from field staff for all billable events. Responsible for effectively communicating with Call Takers, Dispatchers, Dispatch Shift Supervisors, Drivers, EMT’s, Field Supervisors, Director of Operations and other management and support staff to obtain documentation necessary for billing and compliance.
Minimum Requirements:
• Must Possess High School Diploma or GED
• Must possess knowledge of medical documentation.
• Must possess knowledge of obtaining insurance coverage for patients.
• Must possess a high degree of personal integrity and responsibility.
• Must have the ability to simultaneously manage multiple activities with minimal errors.
• Must have the ability to work effectively with minimal supervision, using good judgment.
• Certified Ambulance Coder, Medical Office professional, dispatcher, or biller are all desirable
Physical Requirement:
• The ability to sit or stand for long periods of time.
• The ability to use a computer keyboard and write for extended periods of time.
• The ability to reach, push and pull.
• The ability to lift and maneuver 35 pounds without difficulty.
• The ability to complete all job duties.
• The ability to sit or stand for long periods of time.
• The ability to use a computer keyboard and write for extended periods of time.
• The ability to reach, push and pull.
• The ability to lift and maneuver 35 pounds without difficulty.
• The ability to complete all job duties.
Reports To:
• DQA Supervisor or DQA Manager
Specific Duties:
• Thoroughly evaluates all documentation received from Operations personnel (example PCRs, PCSs), Dispatch personnel (example: CAD records, call types, priorities), and external customers (example: insurance and demographic information) and ensure any shortcomings or discrepancies are addressed prior to submitting documentation and information to the billing office.
• Audits PCRs to ensure compliance with local medical protocol and works in coordination with Operations Manager and Medical Director to provide educational feedback to field staff.
• Cross references all PCRs with CAD data to ensure that all ambulance runs have appropriate documentation completed and submitted.
• Assigns appropriate billing service levels according to CMS and Corporate Guidelines
• Ensures that all items listed on the DQA Key Data Point Review Sheet are reviewed, present and accurate prior to submission.
• Follows up on any records held in Hold Que’s to address any shortcomings or discrepancies.
• Generates reports as required to assist management team in ensuring quality of field documentation.
• Contacts healthcare facilities, public safety agencies and insurance companies to obtain additional information for completion of documentation for ambulance runs.
• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
• Always maintains security and privacy of all confidential and proprietary company information in accordance with companypolicy.
• Always maintains security and privacy of all company and patient information in accordance HIPPA and all other local, state, and federal regulations.
• Notifies DQA supervisor or any lapses in documentation resulting in less than full compliance with company and HIPPA standards
• Reports to assigned shifts properly groomed and according to the company dress code.
• Ensures that work area is ready for use at the beginning of each shift and after shift. This includes making sure that work area is clean and organized and that all company documents are appropriately filed and secured according to local, state, and federal law, company policy and HIPPA regulations.
• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• At all times sets an example of professionalism and places customer service, compliance, and safety above all else.
• Performs other duties as directed by management.
Company: Maricopa Ambulance
Position: Scheduling Supervisor
Location: Phoenix, AZ
Busy national ambulance service requires Scheduling Supervisor to assist management team in scheduling field staff. Must have good computer and administrative skills and the ability to work independently in a fast-paced environment. Experience in scheduling staff for a large workforce operating 24 hour per day desired. Competitive pay, medical insurance, dental insurance, pharmacy plan, 401k retirement plan, paid vacation and sick time.
Definition:
- Scheduler is responsible for providing day to day administrative support of scheduling activities for local operations.
- Scheduler is responsible for ensuring that each day all shifts are filled by the appropriately certified individual with the appropriate level of seniority and in the appropriate overtime status.
- Scheduler is responsible for documenting all activities in scheduling module of Human Resources Information System software.
Minimum Requirements:
- Must have High School Diploma or GED.
- Experience as EMT or Dispatcher desirable.
- Must be proficient with all Microsoft Office software packages.
- Must have excellent administrative skills and be very detailed orientated.
- Must be punctual and able to meet deadlines as assigned.
- Knowledge of human resources scheduling software programs desirable.
- Must have the ability to properly perform job responsibilities as listed.
- Must possess a high degree of personal integrity and responsibility.
- Must have the ability to simultaneously manage multiple activities without error.
- Must have the ability to work effectively with minimal supervision, using good judgment.
- Must have good computer skills and be able to type at least 30 words per minute.
- Previous experience in scheduling management for more than 100 employees.
Physical Requirements:
- The ability to reach, push and pull.
- The ability to sit or stand for long periods of time.
- The ability to lift and maneuver 35 pounds without difficulty.
- The ability to use a computer keyboard and write for extended periods of time.
- The ability to use phones to communicate with staff for extended periods of time.
- Must have the ability to work in a fast paced, hectic, high-pressure environment.
- The ability to complete all job duties.
Reports To:
- Vice President of Operations – Administrative
- Operations Director
Specific Duties:
- Scheduler is responsible for providing day to day administrative support of scheduling activities for local operations.
- Maintains up to date staff rooster of entire workforce in order to be able to contact all personal regarding scheduling and payroll issues.
- Is intimately familiar with operations Master Schedule and works with staff and management team to ensure schedule is always fully staffed.
- Works with staff and management team to anticipate and fill any planned openings in the operations Master Schedule due to vacation requests, leaves of absence, etc. by proactively planning and contacting the most appropriate staff to fill open shifts.
- Works with staff and management team to fill any unplanned openings in the operations Master Schedule due to call offs, emergencies, etc. by immediately contacting the most appropriate staff to fill open shifts.
- Responsible for data input into human resources scheduling software regarding all scheduling and staffing activities.
- Scheduler is to proactively manage use, contact and preschedule part time staff to fill any and all open shifts.
- First point of contact for all staff regarding any and all scheduling and staffing issues.
- Assists local Director of Operations in reviewing and ensuring clock in-clock out accurate for payroll processing for their staff.
- Clock In – Clock Out Monitoring & Reporting
- Attendance Control Monitoring & Reporting
- Demonstrates knowledge, understanding and compliance of company policies and procedures.
- Ensures security of buildings, vehicles, equipment, supplies, systems and all other company property.
- Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
- Performs daily appropriate housekeeping duties.
- Complete and maintain appropriate training, certification and licensure for their position.
- Maintain a high level of customer service when dealing with patients, patient families, co-workers, clients, other healthcare providers and the general public.
- Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
- Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
- Notifies Manager of any lapses in documentation resulting in less than full compliance with compliance and HIPAA standards.
- Reports to assigned shifts properly groomed and attired and on time unless the proper notification has been made. Remains on duty until properly relieved.
- At all times sets an example of professionalism and places customer service, compliance and safety above all else.
- Acts at all times with his/her personal safety in mind, as well as the safety of others.
- Assures all company goals, objectives and procedures are followed on a daily basis.
- Performs other duties as directed by management.
Position: Paramedic Supervisor
Company: Maricopa Ambulance
Location: Phoenix, AZ
Definition:
- Responsible for interviewing, screening, hiring and orienting field staff.
- Responsible for evaluating, coaching and disciplining all field staff.
- Responsible for developing and staffing master schedule, including call in/fill in positions.
- Responsible for tracking and monitoring payroll discrepancies per company policy.
- Receives and resolves any field crew questions, concerns or issues regarding pay, benefits or other personnel issues.
- Directs and leads support staff in inventorying, ordering, receiving, stocking and issuing medical, office and shop equipment and supplies.
- Directs and leads outside vendors, fleet maintenance staff and support staff in preforming preventive maintenance, repairs, cleaning and inspecting all fleet vehicles.
- Ensures that all field staff maintain appropriate certification and licensure for their position.
- Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
- Assists Medical Director, quality improvement and billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
- Assists Director of Operations in ensuring that all operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
- Assists Director of Operations in ensuring that operations are in full compliance with all local, state and federal contracts, regulations and ordinances.
- Performs other duties related to management and administrative functions as directed.
- Responsible for all step 1 grievances as defined by the current CBA
Minimum Requirements:
- All Paramedic requirements.
- All Paramedic Field Supervisor requirements (Must be currently certified as a paramedic in Arizona)
- Must have the ability function as a leader evaluating, coaching, training and directing field staff.
Physical Requirements:
- The ability to reach, push and pull.
- The ability to sit or stand for long periods of time.
- The ability to bend, stoop, squat and kneel for long periods of time.
- The ability to walk up and down stairs without difficulty.
- The ability to lift and maneuver 150 pounds without difficulty.
- The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
- The ability to walk a distance of one quarter of a mile without difficulty.
- The ability to complete all job duties during any and all hours of the day and night.
Reports To:
- Director of Operations
- Medical Director – Medical Control on all patient care, protocol and clinical quality activities.
Specific Duties:
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Directs and supervises field crews to ensure that ambulance and all equipment is ready for use at the beginning of each shift and after every call.
- Directs and supervises field crews to ensure security of buildings, vehicles, equipment, medications and all other company property.
- Performs daily inspections of base and/or station for cleanliness. Directs and supervises field crews to perform appropriate housekeeping duties.
- Responsible for recruiting, screening, hiring and orienting all field staff.
- Responsible for evaluating, coaching and disciplining all field staff.
- Responsible for developing and staffing master schedule, including call in/fill in.
- Responsible for tracking, monitoring and submitting payroll per company policy.
- Receives and resolves any field crew questions, concerns or issues regarding pay, benefits or other personnel issues.
- Directs and leads support staff in inventorying, ordering, receiving, stocking and issuing medical, office and shop equipment and supplies.
- Directs and leads outside vendors, fleet maintenance staff and support staff in preforming preventive maintenance, repairs, cleaning and inspecting all fleet vehicles.
- Ensures that all field staff maintain appropriate certification and licensure for their position.
- Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
- Assists Vice President of Operations in ensuring that all operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
- Assists Medical Director, quality improvement and billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
- Assists Vice President of Operations in ensuring that operation is in compliance with all local, state and federal regulations and ordinances.
- Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
- When necessary and appropriate, acts as a team leader in dealing with emergency and non-emergency situations, directing and supervising other members of the emergency medical care team.
- Performs duties related to public relations and community education programs sponsored by company.
- Accepts responsibility for recertification as an EMT and for other required license’s and certifications as required by company, local, regional, and state policies, regulations or laws.
- Supported by Field Supervisors and other support staff handles administrative tasks such as dealing with vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general housekeeping activities, etc.
- Addresses field crews questions, concerns or issues regarding pay, benefits or other personnel issues.
- Assists Quality Improvement and Billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
- Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
- At all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.
- Performs other duties as directed by management.
Please submit an application and an HR Representative will contact you.
Apply nowPosition: EMT (Emergency Medical Technician)
Transports include: Interfacility and 911 positions
Company: Maricopa Ambulance
Locations: Phoenix, Glendale, Goodyear, Surprise areas
Shift: Currently hiring Full Time positions Only
Maricopa Ambulance is hiring EMTs for multiple positions serving Maricopa County 9-1-1 and interfacility contracts.
Join the Valley's fastest-growing ambulance service to grow your career in EMS.
Job duties include but are not limited to: Responds to emergency scenes to provide emergency medical care and transportation. Responds to hospitals, nursing homes and other locations to provide non-emergency medical care and transportation.
Provides medical care and monitoring at the scene, enroute to the hospital and during transportation to, from and/or between facilities.
- Must possess a high degree of personal integrity and responsibility.
- Currently licensed as EMT in the desired location or eligible for reciprocity.
- Currently certified in CPR by the AHA or other appropriate organization.
- Currently licensed with the appropriate level of state motor vehicle operator’s license.
- Must pass background check and drug screen.
- Currently has a clean driving record as approved by company vehicle liability insurer.
- The ability to reach, push and pull.
- The ability to sit or stand for long periods of time.
- The ability to bend, stoop, squat and kneel for long periods of time.
- The ability to walk up and down stairs without difficulty.
- The ability to lift and maneuver 150 pounds without difficulty.
- The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
- The ability to walk a distance of one quarter of a mile without difficulty.
- The ability to complete all job duties during any and all hours of the day and night.
Position: Paramedic (EMT-P)
Transport Types: Interfacility and 911
Company: Maricopa Ambulance
Locations: Phoenix, Arizona
(areas include Phoenix area including Glendale, Goodyear, Surprise, Arizona)
Sign-On Bonus Available for a limited time! $35,000 bonus based on experience for full-time paramedics with three-year commitment for new applicants from 8/10/2022 forward.
Maricopa Ambulance is seeking paramedics to serve our growing operations serving hospitals, medical facilities and communities in Maricopa County.
Now is the time to join the Valley's fastest-growing ambulance service! Through new contracts and expansions, Maricopa Ambulance has grown more by more than 30 percent in the first quarter of the year. We now provide 911 service to more than 710,000 residents in Maricopa County in the cities of Scottsdale, Glendale, Surprise and Goodyear, as well as provide interfacility transport to some of the area's largest health care providers.
We are a company on the move and the best place to work and grow your career in the Valley. We're seeking EMS professionals who share our mission of exceptional patient care and customer service delivery to join with us as we continue to expand our service.
Jobs duties include but are not limited to: Responds to emergency scenes to provide emergency medical care and transportation. Responds to hospitals, nursing homes and other locations to provide non-emergency medical care and transportation.
Provides medical care and monitoring at the scene, en route to the hospital and during transportation to, from and/or between facilities.
- Must possess a high degree of personal integrity and responsibility.
- Currently licensed as an EMT-Paramedic in the desired location or eligible for reciprocity.
- Currently certified in CPR by the AHA or other appropriate organization.
- Currently licensed with the appropriate level of state motor vehicle operator’s license.
- Must pass background check and drug screen.
- Currently has a clean driving record as approved by company vehicle liability insurer.
- The ability to reach, push and pull.
- The ability to sit or stand for long periods of time.
- The ability to bend, stoop, squat and kneel for long periods of time.
- The ability to walk up and down stairs without difficulty.
- The ability to lift and maneuver 150 pounds without difficulty.
- The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
- The ability to walk a distance of one quarter of a mile without difficulty.
- The ability to complete all job duties during any and all hours of the day and night.
Bonus not available to applications received prior to 8/10/2022, current employees, or former employees.
Company: Maricopa Ambulance
Position: Client Services Specialist
Shift: Full Time
Definition:
The Client Services Specialist helps maintain and develop existing business with current clients, assists in bringing new clients on board, and acts as a liaison between partner organizations and Maricopa Ambulance. The Client Services Specialist will pursue new business opportunities through cultivation of work-related and interpersonal relationships, and help clients better understand the full potential of services offered while enhancing customer satisfaction.
Specific Duties:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
- Build and maintain relationships with clients and key personnel within customer companies.
- Develop open and effective channels of communication with each client.
- Become the reliable point of contact for each customer, to establish strong business relationships with all clients.
- Attend meetings with clients and provide regular updates.
- Conduct business reviews to ensure clients are satisfied with the services received.
- Monitor company performance against service level agreements and flag potential issues.
- Escalate and resolve areas of concern as raised by clients.
- Maintain positive working relationships with Maricopa Ambulance employees.
- Carry out all duties in conformance with Maricopa Ambulance policy.
- Perform other associated responsibilities and projects as assigned.
Specific Requirements:
- Possess a current, valid Arizona driver’s license.
- Maintain a good driving record.
- Strong interpersonal skills and an ability to build rapport with customers.
- Previous relationship management experience and an organized approach to work.
- Previous experience working as a client relationship manager or a track record of managing client relationships.
- Dedicated loyalty to healthcare services and/or emergency medical services.
- Experience in relationship building, negotiation, and conflict resolution.
- Strong communication skills with all internal and external entities.
- Proven ability to prioritize workload effectively and efficiently.
- Communicate clearly, both verbally and in writing.
Education and Experience:
- EMS experience and knowledge are preferred.
- A college degree is preferred.
- Any combination of experience and training that would likely provide the required knowledge and ability is desirable.
Reports To:
The Client Services Specialist works under the general guidance and direction of the Director of Marketing & Business Development.
Company: Maricopa Ambulance
Position: EMT (Emergency Medical Technician) TRAINEE *PAID TRAINING POSITION WITH BENEFITS*
FREE tuition, course materials and certification fees (National Registry, Arizona)
Phoenix, AZ Area (Both East and West Valley Positions will be Available)
Definition:
For people interested in beginning a career in EMS (Emergency Medical Services), Maricopa Ambulance is now hiring for EMT Trainee positions. The employee will complete education to become a certified Emergency Medical Technician. Maricopa will pay a training wage plus offer a benefits package during classroom hours. The wage will increase once the employee is certified. This opportunity requires a two-year employment commitment following the training period.
Mission Statement:
Our mission is to provide Maricopa County communities, hospitals and health care facilities with a better choice in medical transport services and to set the standard of excellence for pre-hospital care. We proudly serve Central Arizona with an experienced team who are dedicated to exceptional care for our patients and customers. At Maricopa Ambulance, our EMS professionals are trained in the latest technology and pre-hospital medical protocols to always support the comfort and safety of our patients.
Specific Duties:
This is a comprehensive training program covering all duties and responsibilities of becoming an Emergency Medical Technician. Duties include but are not limited to assisting with patient care and safely driving an ambulance. Employees must adhere to all company policies and procedures.
Qualifications
• Must be at Least 21 Years of Age
• Must Possess a High School Diploma or GED
• Must Have a Valid Driver’s License
• Must Have a Clean Driving Record
• Must Enroll in the Emergency Medical Technician Class
• Must Complete AHA Basic Life Support / First Aid Certification
• Must Be Physically Able to Perform Job Duties
Physical Requirements:
• The ability to reach, push and pull.
• The ability to sit or stand for long periods of time.
• The ability to bend, stoop, squat and kneel for extended periods of time.
• The ability to walk up and down stairs without difficulty.
• The ability to lift and maneuver 150 pounds without difficulty.
• The ability to walk a distance of one quarter of a mile without difficulty.
Maricopa Ambulance Offers:
• Competitive Compensation
• Vacation, Sick and Holiday Pay
• Complete Benefits Package, including Health, Dental, Pharmacy and Vision Insurance
• Short Term Disability, Long Term Disability and Life Insurance
• Company-Provided Uniforms
• Ongoing Continuing Education
Company: Maricopa Ambulance
Position: CQI & Regulatory Compliance Coordinator
Definition:
Responsible for developing, implementing and completing monthly and annual Compliance Reports for local and state stakeholders.
Responsible for responding to, documenting, reporting on, investigating and following up on all complaints and/or incident reports regarding response time exceptions.
Responsible for responding to, documenting, reporting on, investigating and following up on all complaints and/or incident reports regarding clinical protocol exceptions.
Responsible for conducting focused, randomized Patient Care Report audits in support of Medical Director to improve clinical protocol compliance and patient care.
Responsible for developing and monitoring clinical, response time and other regulatory compliance metrics and reporting on same to supervisor with recommendations on ways to improve performance.
Responsible for assisting supervisor in ensuring all staff have current, valid certifications and/or licenses as required by company, local, regional, and state policies, regulations or laws.
Minimum Requirements:
- EMT or Paramedic certification preferred.
(EMT must become Paramedic Certified within two years or hire date.)
- Associates or Bachelor’s degree preferred.
- Must have strong data analysis skills
- Must have strong problem solving skills.
- Must be knowledgeable in medical terminology.
- Must have solid verbal and written communications skills.
- Must be punctual and able to meet deadlines as assigned.
- Must have excellent administrative skills and be very detailed orientated.
- Must have strong project management, time management, and leadership skills.
- Must have ability to manage competing priorities in a fast-paced environment.
- Must have ability to work independently on a broad variety of projects.
- Must be proficient with all Microsoft Office software packages.
- Must have a minimum of one year experience leading healthcare related quality activities.
- Must obtain instructor certification for CPR, ACLS, PALS, PHTLS-BTLS, EMT, CEVO Ambulance and NAEMT EMS Safety within two years of hire.
Physical Requirements:
- All EMT requirements.
- The ability to reach, push and pull.
- The ability to sit or stand for long periods of time.
- The ability to complete all job duties during any and all hours of the day and night.
- The ability use mouse or keyboard to input data into computer over long periods of time.
- The ability to view graphic and text data on multiple computer screens for long periods of times.
Reports To:
- Clinical Coordinator (Administrative)
- Medical Director (Clinical)
Specific Duties:
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Responsible for developing, implementing and completing monthly and annual Compliance Reports for local and state stakeholders.
- Responsible for responding to, documenting, reporting on, investigating and following up on all complaints and/or incident reports regarding response time exceptions.
- Responsible for responding to, documenting, reporting on, investigating and following up on all complaints and/or incident reports regarding clinical protocol exceptions.
- Responsible for conducting focused, randomized Patient Care Report audits in support of Medical Director to improve clinical protocol compliance and patient care.
- Responsible for developing and monitoring clinical, response time and other regulatory compliance metrics and reporting on same to supervisor with recommendations on ways to improve performance.
- Responsible for assisting supervisor in ensuring all staff have current, valid certifications and/or licenses as required by company, local, regional, and state policies, regulations or laws.
- Responsible for developing and implementing programs to ensures that all field staff complete any and all company and government required clinical education.
- Ensure security of buildings, vehicles, equipment, medications and all other company property.
- Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
- Adheres to Universal Precautions/Body Substance Isolation when dealing with patient contacts. Is familiar with and practices the Infection Control policies and procedures of company.
- Accepts responsibility for recertification as an EMT and for other required license’s and certifications as required by company, local, regional, and state policies, regulations or laws.
- Assists local operations leader in ensuring that operation is in compliance with all local, state and federal regulations and ordinances particularly those related to clinical activates.
- Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
- Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
- Acts at all times with his/her personal safety in mind, as well as the safety of others.
- Reports to assigned shifts on time, properly groomed, attired and on time unless the proper notification has been made. Remains on-duty until properly relieved.
- At all times sets an example of professionalism and leadership for others to follow.
- Assures all company goals, objectives and procedures are followed on a daily basis.
- Performs other duties as directed by management.
Company: Maricopa Ambulance
Position: Vehicle Supply Technician
Definition:
The Vehicle Supply Technician (VST) maintains a dual support role within the vehicle and supply divisions of Maricopa Ambulance. The primary responsibility of the VST is certifying a clean, safe and stocked environment for field operations staff to promote a quick and effective deployment of services.
Essential Functions:
• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Ensures that ambulance and all equipment is ready for use at the beginning of each shift. This includes but is not limited to appropriate cleaning and disinfecting of the interior and exterior of the vehicle, appropriate cleaning and disinfecting of equipment, completing daily checklists of the vehicle and equipment, inspecting and restocking the vehicle, and performing some routine maintenance.
• Ensures security of buildings, vehicles, equipment and all other company property.
• Performs daily inspections of base and/or station for cleanliness.
• Appropriately and safely delivers the equipment or supplies to the appropriate locations.
• Acts at all times with his/her personal safety in mind, as well as the safety of other support staff, EMS personnel, bystanders, and any other public safety personnel present.
• Maintains security and privacy of all company and patient information at all times in accordance HIPAA and all other local, state and federal regulations.
• Is familiar with and practices the Infection Control policies and procedures of the company. Adheres to Universal Precautions/Body Substance Isolation when necessary.
• Reports to assigned shifts properly groomed in uniform and on time, unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
• At all times sets an example of professionalism and leadership for others to follow.
• Places patient welfare, care excellence, and safety above all else.
• Performs other duties as directed by management.
Specific Duties:
• Maintain supply, service, stocking, and decontamination areas and equipment according to protocol, and ensuring these areas are free of safety concerns
• Report all unsafe conditions or practices to a supervisor
• Drive company vehicles with due regard, abiding to all laws and company protocols
• Clean and decontaminate the ambulance patient and crew compartments
• Wash the exterior of the ambulance and other company vehicles as needed
• General inspection of vehicles and proper reporting of damage or issues
• Stock supplies and equipment in proper storage areas and company vehicles
• Assist with inventory of supplies and equipment in supply room and company vehicles
• Restock supplies and equipment on company vehicles preparing for service
• Review all product expiration dates. Dispose of expired product in appropriate manner
• Check, change, and/or replace main and portable oxygen tanks
• Be knowledgeable regarding company equipment and routinely check equipment for proper functionality
• Document and report equipment that does not function safely or work at all
• Properly handle and dispose of biohazard materials
• Accurately maintain computerized, manual, and paper records
• Recharge and calibrate equipment batteries
• Handle field crew concerns in a courteous manner
Minimum Requirements:
• Currently licensed with the appropriate level of state motor vehicle operator’s license.
• Currently has a clean driving record as approved by company vehicle liability insurer.
• Must possess a high degree of personal integrity and responsibility.
• Must have the ability to work effectively with minimal supervision, using good judgment.
• Must have the ability to work efficiently manage multiple tasks
• Must have the ability to interact in a constructive and professional manner with other employees, public safety personnel and medical staff.
• Must have the ability to interact effectively and professionally with the general public in such a manner as to reflect positively on the company.
• Must observe traffic ordinances and regulations concerning both emergency and unmarked vehicle operation.
Physical Requirements:
• The ability to reach, push and pull, and sit or stand for long periods of time.
• The ability to bend, stoop, squat and kneel for long periods of time.
• The ability to walk a minimum distance of one quarter of a mile without difficulty.
• The ability to walk up and down stairs without difficulty.
• The ability to lift and maneuver heavy weight up and down two flights of stairs without difficulty.
• The ability to complete all job duties during any and all hours of the day and night.
Reports To:
• Support Services Manager
• Other Operations Command Staff as appropriate for all operation activities.
Position: Fleet Mechanic I
Company: Maricopa Ambulance
Location: Phoenix, AZ
Shift: FT evening position with training during the day
SIGN ON BONUS: $1,000
Maricopa Ambulance is seeking a Fleet Mechanic to join its team in the Phoenix, AZ area.
Definition:
- Primarily responsible for the repair and maintenance of all company vehicles.
- Responsible for completing repairs, adjustments and preventative maintenance service and checks on company vehicles in accordance with prescribed PM policies and procedures.
- Responsible for accurate record-keeping of all services and repairs completed.
- Responsible for alerting the Maintenance Manager for any suspected or confirmed abuse of company vehicles/equipment.
- Responsible for facility and ground maintenance as assigned by the Maintenance Manager.
- Complete preventative maintenance checks and services on all vehicles.
- Respond to road calls as needed.
- Remain abreast of changes and trends in the industry.
- Accept other associated responsibilities and projects as assigned.
Minimum Requirements:
- Knowledge of methods, material, tools, and techniques used in the repair and maintenance of a variety of automotive and mechanical equipment: operating principles of gasoline and diesel engines and of mechanical repair of vehicles ranging from passenger cars to in the one (1) ton category.
- Using and caring for tools and equipment used in automotive and mechanical repair work; maintaining detailed and routine records.
- Ability to work well with others.
- Ability to communicate effectively in both a written and oral manner.
- Ability to maintain a good driving record.
- Ability to strictly adhere to established safety policies and guidelines.
- Currently possess a current valid driver’s license.
- Must furnish own tools.
- Must be available 24 hours a day.
- Must keep a clean and safe working area.
Physical Requirement:
- Must be able to sit, stand, and/or walk for extended periods.
- Ability to use a variety of Office Equipment.
- Ability to lift a minimum of 50 Lbs.
- Ability to use a variety of tools and machinery.
- Ability to perform various physical labored intensive tasks.
- Has quick reflexes and superior safe driving ability.
- No emotional, mental, nervous, organic, or functional disorder likely to interfere with safe emergency driving and operation of automotive repair machinery or tools.
- No impairment of use of foot, leg, hands, arms or other structural defects or limitations likely to interfere with safe driving and operation of automotive repair machinery or tools.
Job Responsibilities Related to Patient Privacy:
- The incumbent is expected to protect the privacy of all patient information in accordance with the Company’s privacy policies, procedures, practices, as required by federal and Arizona law, and in accordance with general principles of professionalism as a health care provider. Failure to comply with the Company’s policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment or association with Maricopa Ambulance Service.
- The incumbent may NOT access protected health information.
- The incumbent is encouraged and expected to report, without the threat of retaliation, any concerns regarding the Company’s policies and procedures on patient privacy and any observed practices in violation of that policy to the Chief Compliance & Professional Standards Officer.
- The incumbent is expected to actively participate in Company privacy training and is required to communicate privacy policy information to coworkers, students, patients and others in accordance with Company policy.
Reports To: Fleet Manager and is an hourly, non-exempt position.
Apply nowCompany: Maricopa Ambulance
Position: Medical Billing Specialist / Documentation Quality Assurance (DQA) Specialist
Shifts Available:
Responsible for verifying patient demographics and health insurance coverage while ensuring that all documentation necessary for the billing of ambulance transportation claims is obtained promptly from field staff for all billable events. Responsible for effectively communicating with Call Takers, Dispatchers, Dispatch Shift Supervisors, Drivers, EMT’s, Field Supervisors, Director of Operations and other management and support staff to obtain documentation necessary for billing and compliance.
• Must Possess High School Diploma or GED
• Must possess knowledge of medical documentation.
• Must possess knowledge of obtaining insurance coverage for patients.
• Must possess a high degree of personal integrity and responsibility.
• Must have the ability to simultaneously manage multiple activities with minimal errors.
• Must have the ability to work effectively with minimal supervision, using good judgment.
• Certified Ambulance Coder, Medical Office professional, dispatcher, or biller are all desirable
• DQA Supervisor or DQA Manager
• Thoroughly evaluates all documentation received from Operations personnel (example PCRs, PCSs), Dispatch personnel (example: CAD records, call types, priorities), and external customers (example: insurance and demographic information) and ensure any shortcomings or discrepancies are addressed prior to submitting documentation and information to the billing office.
• Audits PCRs to ensure compliance with local medical protocol and works in coordination with Operations Manager and Medical Director to provide educational feedback to field staff.
• Cross references all PCRs with CAD data to ensure that all ambulance runs have appropriate documentation completed and submitted.
• Assigns appropriate billing service levels according to CMS and Corporate Guidelines
• Ensures that all items listed on the DQA Key Data Point Review Sheet are reviewed, present and accurate prior to submission.
• Follows up on any records held in Hold Que’s to address any shortcomings or discrepancies.
• Generates reports as required to assist management team in ensuring quality of field documentation.
• Contacts healthcare facilities, public safety agencies and insurance companies to obtain additional information for completion of documentation for ambulance runs.
• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
• Always maintains security and privacy of all confidential and proprietary company information in accordance with companypolicy.
• Always maintains security and privacy of all company and patient information in accordance HIPPA and all other local, state, and federal regulations.
• Notifies DQA supervisor or any lapses in documentation resulting in less than full compliance with company and HIPPA standards
• Reports to assigned shifts properly groomed and according to the company dress code.
• Ensures that work area is ready for use at the beginning of each shift and after shift. This includes making sure that work area is clean and organized and that all company documents are appropriately filed and secured according to local, state, and federal law, company policy and HIPPA regulations.
• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• At all times sets an example of professionalism and places customer service, compliance, and safety above all else.
• Performs other duties as directed by management.
- Part Time for Weekend Coverage - Saturday or Sunday 8 hrs. (In Office Only)
Definition:
Responsible for verifying patient demographics and health insurance coverage while ensuring that all documentation necessary for the billing of ambulance transportation claims is obtained promptly from field staff for all billable events. Responsible for effectively communicating with Call Takers, Dispatchers, Dispatch Shift Supervisors, Drivers, EMT’s, Field Supervisors, Director of Operations and other management and support staff to obtain documentation necessary for billing and compliance.
Minimum Requirements:
• Must Possess High School Diploma or GED
• Must possess knowledge of medical documentation.
• Must possess knowledge of obtaining insurance coverage for patients.
• Must possess a high degree of personal integrity and responsibility.
• Must have the ability to simultaneously manage multiple activities with minimal errors.
• Must have the ability to work effectively with minimal supervision, using good judgment.
• Certified Ambulance Coder, Medical Office professional, dispatcher, or biller are all desirable
Physical Requirement:
• The ability to sit or stand for long periods of time.
• The ability to use a computer keyboard and write for extended periods of time.
• The ability to reach, push and pull.
• The ability to lift and maneuver 35 pounds without difficulty.
• The ability to complete all job duties.
• The ability to sit or stand for long periods of time.
• The ability to use a computer keyboard and write for extended periods of time.
• The ability to reach, push and pull.
• The ability to lift and maneuver 35 pounds without difficulty.
• The ability to complete all job duties.
Reports To:
• DQA Supervisor or DQA Manager
Specific Duties:
• Thoroughly evaluates all documentation received from Operations personnel (example PCRs, PCSs), Dispatch personnel (example: CAD records, call types, priorities), and external customers (example: insurance and demographic information) and ensure any shortcomings or discrepancies are addressed prior to submitting documentation and information to the billing office.
• Audits PCRs to ensure compliance with local medical protocol and works in coordination with Operations Manager and Medical Director to provide educational feedback to field staff.
• Cross references all PCRs with CAD data to ensure that all ambulance runs have appropriate documentation completed and submitted.
• Assigns appropriate billing service levels according to CMS and Corporate Guidelines
• Ensures that all items listed on the DQA Key Data Point Review Sheet are reviewed, present and accurate prior to submission.
• Follows up on any records held in Hold Que’s to address any shortcomings or discrepancies.
• Generates reports as required to assist management team in ensuring quality of field documentation.
• Contacts healthcare facilities, public safety agencies and insurance companies to obtain additional information for completion of documentation for ambulance runs.
• Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
• Always maintains security and privacy of all confidential and proprietary company information in accordance with companypolicy.
• Always maintains security and privacy of all company and patient information in accordance HIPPA and all other local, state, and federal regulations.
• Notifies DQA supervisor or any lapses in documentation resulting in less than full compliance with company and HIPPA standards
• Reports to assigned shifts properly groomed and according to the company dress code.
• Ensures that work area is ready for use at the beginning of each shift and after shift. This includes making sure that work area is clean and organized and that all company documents are appropriately filed and secured according to local, state, and federal law, company policy and HIPPA regulations.
• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• At all times sets an example of professionalism and places customer service, compliance, and safety above all else.
• Performs other duties as directed by management.
LEADERSHIP FOUNDATION
The Priority Ambulance family of companies values EMS leadership and recognizes that commitment through the Priority Ambulance Leadership Foundation. The Foundation has developed a unique and distinctive path for career advancement to promising EMS leaders of the future. The year-long EMS Leadership of Tomorrow program offers educational and mentoring opportunities to qualified professionals in and outside of the EMS industry. Hands-on coursework is taught during weeklong sessions hosted quarterly at various locations throughout the country.
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