As director of communications, Patterson directs the system status management deployment strategy to ensure efficient response for 9-1-1 service areas and hospital facility clients, as well as oversee performance reporting to customers and the Arizona Department of Health Services (ADHS).
Maricopa Ambulance currently provides 9-1-1 service to the cities of Scottsdale, Surprise, Glendale and Goodyear, as well interfacility transport request from hospital partners. With existing business, Maricopa Ambulance’s communications center answers approximately 70,000 emergency and nonemergency calls annually.
Prior to joining Maricopa Ambulance, Patterson was the communications manager for American Medical Response in Tucson, Arizona. She has served in that system since 2008 rising from dispatcher to the communications center manager directly overseeing a team of 25 dispatchers and four supervisors.
Patterson is a member of the International Association of Emergency Medical Dispatchers and has completed the ED-Q certification course, the cornerstone of quality assurance for medical, fire and police dispatch protocols. She also is a licensed emergency medical technician and has completed numerous FEMA incident command certifications. She also attended the National Fire Academy Leadership Series from the U.S. Fire Administration.
Patterson graduated from Tucson High School and has been a long-time resident of Arizona. She begins her role on July 1 reporting directly to the west regional president.